Articles & Publications

Here is a selected list of articles and publications by Phil Stubbs

"A Derivation of ErlangC from First Principles", by Phil Stubbs first written 1995, latest revision 2015. An excerpt is available here, in pdf form

"25 Ways to Improve Forecasting Accuracy Within Your Contact Centre", by Phil Stubbs first written 2002, latest revision 2015. An excerpt will soon be available here, in pdf form

"Resource Planning and Budgetting" by Phil Stubbs, training material published by Green Turret Ltd, as part of its Certificate in Call Centre Management (1999)

"One day-ahead Demand Forecasting in the Utility Industries", by Prof. Robert Fildes, Alex Randall and Phil Stubbs. In Journal of the Operational Research Society Volume 48, pages 15-24 (1997) Download the paper here in full.

"Short Term Gas Demand Forecasting", by Phil Stubbs. MSc project submission.

"Operational Analysis: a GPSS/H Application", by Phil Stubbs, BSc project submission


Also, Phil occasionally writes about cinema. Details of his film journalism can be found here